Privacy Policy

1. Data Collection

BRDiagnostics collects personal data necessary to provide our services and operate our platform. The types of data we collect include:

Account information: name, email address, phone number, company name, and billing address provided during registration.

Vehicle data: VIN numbers, ECU file contents, diagnostic fault codes, and vehicle configuration data submitted through our platform for processing.

Usage data: IP addresses, browser type, pages visited, session duration, and interaction patterns collected automatically through server logs and analytics tools.

Payment data: credit card details and billing information are processed by our third-party payment providers (Stripe) and are not stored on our servers. We only retain transaction records and payment confirmation references.

2. Data Usage

We use collected data for the following purposes:

Service delivery: processing ECU files, performing diagnostics, managing your account, and fulfilling credit purchases.

Platform improvement: analyzing usage patterns to improve performance, fix bugs, and develop new features. Vehicle data may be used in aggregated, anonymized form to improve our processing algorithms.

Communication: sending order confirmations, service updates, security alerts, and (with your consent) promotional materials about new services or features.

Legal compliance: maintaining records as required by Turkish commercial law and tax regulations. We may also process data to prevent fraud, enforce our Terms of Service, or respond to legal requests.

We do not sell your personal data to third parties. Data sharing is limited to essential service providers (payment processors, hosting providers) under strict data processing agreements.

3. Your Rights

Under applicable data protection regulations, you have the following rights regarding your personal data:

Right of access: you may request a copy of all personal data we hold about you, provided in a structured, machine-readable format.

Right to rectification: you may request correction of inaccurate personal data. You can update most account information directly through your dashboard.

Right to erasure: you may request deletion of your personal data, subject to legal retention requirements. Account deletion will result in permanent removal of your data within 30 days.

Right to restriction: you may request that we limit processing of your data while a dispute is being resolved.

Right to object: you may object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within 30 days.

4. Cookies

Our platform uses cookies and similar technologies to enhance your experience:

Essential cookies: required for basic platform functionality including authentication, session management, and security. These cannot be disabled.

Analytics cookies: we use privacy-focused analytics to understand how visitors use our platform. This data is aggregated and does not identify individual users.

Preference cookies: store your language selection, theme preferences, and other settings to provide a consistent experience across visits.

We do not use advertising cookies or third-party tracking pixels. You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain platform features.

5. Contact

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can reach us through the following channels:

Data Protection Officer: [email protected]

General inquiries: [email protected]

Postal address: BR Diagnostics S.r.l., Via Adua 12, 37121 Verona (VR), Veneto, Italia

Phone: +39 045 555 0042

We aim to respond to all privacy-related inquiries within 5 business days. For formal data subject requests (access, erasure, etc.), we will provide a substantive response within 30 calendar days as required by applicable regulations.

This Privacy Policy was last updated on March 1, 2026. We will notify registered users of any material changes via email.